Shipping policy

Order Processing All orders are processed within 1–2 business days after placement. Because every piece is custom-made, production begins only after you approve your digital preview. Please factor in preview review time when estimating your delivery date.

Production Time Once your preview is approved, production typically takes 7–12 business days depending on the complexity of your custom piece.

Shipping Time After your order is dispatched, standard shipping within the United States takes an additional 5–8 business days. Delivery times may vary depending on your location.

Shipping Carriers We ship via trusted carriers including USPS, UPS, and FedEx. The carrier assigned to your order may vary based on your location and package size.

Expedited Shipping At this time, we do not offer expedited shipping options. All orders ship via standard delivery.

Tracking Information Once your order has been carefully packaged and dispatched, you will receive a shipping confirmation email with a tracking link. Please allow 24–48 hours for tracking information to update after you receive the confirmation.

International Shipping Currently, we ship within the United States only. We are working to expand our shipping destinations in the future. Please check back for updates.

Holiday Delays During peak holiday seasons, production and shipping times may be longer than usual. We recommend placing your order early to ensure timely delivery.

Lost or Damaged Packages If your package arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of the estimated delivery date. Include your order number and photos if applicable, and we will work with you to resolve the issue promptly.