Refund policy

Custom Items — Final Sale

All personalized and custom-made items are final sale. Because each piece is uniquely crafted to your specifications, we are unable to accept returns or exchanges for change of mind or incorrect information submitted at checkout, except where required by applicable law.

Damaged or Defective Items

If your item arrives damaged, defective, or with a manufacturing error, please contact us within 7 days of delivery. Include your order number and clear photos of the issue, and we will make it right by remaking your piece or issuing a refund, as appropriate.

Wrong Item Received

If you receive an item different from what you ordered, please contact us within 7 days of delivery with your order number and a photo of the item received. We will arrange a replacement at no additional cost.

Cancellations

Orders can be canceled before you approve your digital preview. Once the preview is approved and production begins, cancellations are no longer accepted.

Refund Processing

Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

How to Contact Us

To initiate a return, refund, or replacement request, please email us at hello@papawslab.com with your order number, a description of the issue, and supporting photos where applicable. Our team will respond within 1–2 business days.